Privacy policy

One Up Golf are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Shopify store.

Information we collect

When you visit our site, we may collect the following information:

Personal Information

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Device Information

  • IP address
  • Browser type
  • Time zone
  • Cookies and usage data

Order Information

  • Products purchased
  • Order history
  • Transaction details

How we use your information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you regarding your order
  • Screen orders for potential risk or fraud
  • Improve and optimise our website
  • Send marketing emails (if you opt-in)

Sharing your information

We share your information with trusted third parties to help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping and delivery partners
  • Analytics providers (e.g. Google Analytics)

These third parties will only use your information to the extent necessary to perform their services.

Cookies

We use cookies and similar technologies to improve your experience on our website and to ensure that our Shopify store functions properly. Cookies are small data files stored on your device when you visit a website.

Some cookies are essential, meaning they are required for the website to operate correctly, such as enabling secure checkout and remembering items in your shopping cart. Other cookies help us understand how customers interact with our site, allowing us to improve performance, functionality, and user experience.

We may also use cookies for marketing and advertising purposes. These cookies help us show relevant ads to you on other platforms and measure the effectiveness of our campaigns.

In some cases, third parties such as Shopify, analytics providers, and advertising partners may place cookies on your device through our website. These providers process data in accordance with their own privacy policies.

You can manage or disable cookies at any time through your browser settings. Please note that restricting cookies may impact the functionality and performance of our website.

Your Rights (UK & EU Customers)

If you are located in the UK or EU, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, or unauthorised access.

Third party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.