Shipping policy
SHIPPING POLICY
One Up Golf www.oneupgolf.co.uk
Last updated: 09/09/2026
1. ORDER PROCESSING
We aim to process and dispatch orders within 1–2 working days of receipt, Monday to Friday (excluding UK bank holidays). You will receive an email confirmation once your order has been dispatched.
2. UK DELIVERY
| Service | Delivery time | Cost |
|---|---|---|
| Standard Delivery | 5–7 working days | £3.99 |
| Next Day Delivery (order before 12pm, Monday–Thursday, excluding bank holidays) | Next working day | £9.99 |
Orders are delivered via Royal Mail for the majority of parcels.
Please confirm before publishing: whether the current free-UK-delivery-over-£50 offer referenced on the homepage is still active — if so, add a row above and reference it in clause 1 and the FAQ/checkout messaging.
3. INTERNATIONAL DELIVERY
| Destination | Delivery time | Cost |
|---|---|---|
| Europe | 10–14 working days | £14.99 |
| Rest of World | To be confirmed per destination | £14.99 |
3.1 For destinations outside the UK and Europe, please contact us at info@oneupgolf.co.uk before placing your order so we can confirm we deliver to your location.
3.2 Customs and import charges: Since the UK's departure from the EU, international orders — including those to the EU — may be subject to customs duty, import VAT, or handling fees charged by the destination country. These charges are set by the destination country and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. Please check with your local customs office before ordering if you are unsure.
4. FAILED OR RETURNED DELIVERIES
4.1 Please check your delivery address carefully at checkout. We are not responsible for non-delivery caused by an incorrect or incomplete address supplied by you.
4.2 If a parcel is returned to us because it was undeliverable due to an incorrect address, or because it was not collected from a depot within the carrier's holding period, a non-refundable carrier processing fee of £3.00 will apply, and this will be deducted from any refund due.
4.3 If you would like the parcel re-sent, an additional postage charge will apply.
4.4 Outbound postage costs are non-refundable if you return your order under our Returns Policy (except where you are exercising your statutory 14-day cancellation right, or the goods are faulty — see our Terms & Conditions).
5. TRACKING YOUR ORDER
Tracking information, where available for your chosen delivery service, will be included in your dispatch confirmation email.
6. MISSING, LOST OR DAMAGED PARCELS
If your order has not arrived within the expected timeframe, or arrives damaged, please contact us at info@oneupgolf.co.uk with your order number within a reasonable time of the expected delivery date so we can investigate with the carrier and put things right.
7. CONTACT US
One Up Golf Ltd Cardiff House, Priority Business Park, Barry, Wales, CF63 2AW Email: info@oneupgolf.co.uk